Q1: Does Create Tech provide a TOTAL solution of both software and hardware?

Yes, we provide all kind of legal software and hardware with our system as an integrated solution that best fit your needs. Our group has different subsidiaries those are professional in computer security, server solution, UPS, Networking, notebook, printer, etc., and Create Tech is the representative of software.

Q2: Does Create Tech provide customization/tailor-made?

To be a leading software developer, we understand you have something very special to survive and lead the others. We are always welcome to listen your innovative idea.

Q3: Does Create Tech provide life warranty?

We provide the bug fix service for life long and we have different service levels for your choice.

Q4: What are the major differences between Mega-Series and CTS-Series ?

CTS-Series mainly serve the users(<10) in a single point of operation(office), equipped with MS Windows Server 2003 or above for more than 3 users. Additional database is not required. Any extra points of operation must equipped with add-on connection service(e.g. Terminal Service).
Mega-Series almost work like a mini ERP that could connect the world wide users in multiple points of operation through broadband/VPN. Server and database is a MUST, Novel Suse Linux and PostgreSQL Database are recommended. Mega-Series have built-in more complicated modules those worth for at least 10 users.

Q5: Can I upgrade from CTS-Series to Mega-Series ?

Sure, we provide upgrade/trade in service by time to time as your company growth. We are able to import your existing data to the new system correspondingly.

Q6: What I have to prepare to replace the existing software by CTS-Series/Mega-Series?

You should review the flow of existing system to sort out which parts to keep and erase, estimate the database expanding velocity, sample documents like invoice, discuss with our representatives about the modification and copy your data to our excel spreadsheet provided.
We will give different implementation advice for different versions.

Q7: What if I don't have any system?

Simply have a preview of our system, tell us what you need and what difficulties you experienced, we will provide a total solution for your reference.

Q8: I don't want to re-entry all the data, any method?

Copy your data to our excel spreadsheet provided, we provide an import service.

Q9: Does Create Tech software need expensive Database and Hardware?

Absolutely NO! We aim to provide a total solution which let you fully utilize your capital on your software. In order to provide an enterprise level of performance with the least cost, we make use of some free licensed Server OS ( Novel Suse Linux ) and Database ( PostgreSQL ).
For the hardware, it depends on what working performance you want. By our experience, our hardware requirement is typically low when compared to the other software providers.

Q10: What are the steps to implement the system?

1. Understand what your operation really need.
2. Preview our system demonstration.
3. Minor adjustment & fine tuning.
4. Prepare the hardware.
5. Design the document print out, e.g. PO, invoice.
6. Attend the managerial training.
7. All users must attend the operational training.
8. On-site installation of the system.
9. Import/entry the master information.
10. Testing/Parallel Run.
11. Online.

Q11: How long does it takes to online?

Depends on which systems you implement, typically 3 to 15 days after delivery.

Q12: Can I install the system to any new PCs myself?

After the first installation provided, you could easily pick up the installation process, you could do it yourself or by our assistance of customer support team thru broadband remote support tool.

Q13: Can my boss access the system at home?

Yes, immediately after the installation to a new PC and setting of your access control(firewall).

Q14: Can I add new features once the system go online?

You are always welcome to enhance your system as your business is expanding. Most of our clients review their system every 2 years.

Q15: What is the difference between MS Windows Server 2003 and Novel Suse Linux?

Source from Linux comparison, Server 2003(http://www.novell.com/products/server/compare.html); achieved on 17/Jan/2008.

Area of Comparison SUSE Linux Enterprise Server 10 SP1 Windows Server 2003
Compare Cost/Licensing

When you compare the cost of Linux servers to Windows servers, you’ll find that Novell provides the lowest cost, highest value operating system in the industry. Each subscription includes SUSE Linux Enterprise Server, Novell AppArmor security technology, Xen hypervisor technology, technical support and vouchers for training or consulting services.

SUSE Linux Enterprise Server users are not required to purchase CALs (Client Access Licenses), and updates are included in the subscription.

A priority-based SUSE Linux Enterprise Server subscription is priced at US$1,499.

While the one-time cost of a Windows Server 2003, Enterprise Edition license is not excessive (US$3,999), the combination of other required licenses increases the TCO substantially. Additional licenses include CALs (US$40 per connected device), maintenance (25 percent of server license fee per year), and a Systems Management Server (SMS) license, if SMS is used.
Compare Enterprise Security

Every Windows vs. Linux server comparison has to include the essential factor of security. SUSE Linux Enterprise Server is the only enterprise-class operating system that provides out-of-the box application security at no extra cost. AppArmor provides excellent protection from security intruders for applications facing the Internet.

SUSE Linux Enterprise Server 9 SP3 is certified at Common Criteria CAPP/EAL 4+. SUSE Linux Enterprise Server 10 with Service Pack 1 is currently under evaluation for CC-CAPP/EAL4+ certification.

Windows operating systems have a long history of security flaws, many built into Internet Explorer, IIS, Active X, and other components. These flaws have resulted in billions of dollars in lost business due to downtime required for patching, installing, security service packs and taking other measures.

Windows Server 2003 is certified at CAPP/EAL 4+.

Compare Performance

Compare performance benchmarks when you compare Linux servers to Windows, and you’ll find there’s no comparison. x86/x64 server vendors use SUSE Linux Enterprise Server more often than any other server operating system to establish performance benchmarks for their servers. SUSE Linux Enterprise Server and Windows Server 2003 are comparable for TPC-C and TPC-H benchmarks, but SUSE Linux Enterprise Server dominates SPECweb2005 and SPECjbb2005 industry standard benchmarks.

More than 73 percent of the world’s top 500 most powerful computers run Linux, and many of them are running SUSE Linux Enterprise Server.

By comparison, Windows is not known as a high performance operating system ¡X it only has two systems in the Top 500 list.
Compare Virtualization

Take a look at the virtualization capabilities in both when you do compare Linux servers to Windows. Xen hypervisor technology is included with SUSE Linux Enterprise Server 10 SP1. Guest operating systems available with SUSE Linux Enterprise Server 10 SP1 and Xen include SUSE Linux Enterprise Server 9 SP3, SUSE Linux Enterprise Server 10 SP1, Red Hat Enterprise Linux 4, Red Hat Enterprise Linux 5, Windows Server 2003, Microsoft Windows 2000 and Microsoft XP as well as NetWare 6.5 SP7 (as part of Novell Open Enterprise Server 2).

Up to 64 virtual machines (VM) can be run on a single physical machine. Symmetric multi-processor (SMP) VM is supported.

Windows hypervisor technology will be available in Windows Longhorn Server within 180 days of its release in 2007.

Virtual Server 2005 R2 (not hypervisor technology) is available via download, but no support is included. Windows operating systems are guests with Virtual Server 2005 R2. Microsoft will also support Linux guests with Linux plugins. SUSE Linux Enterprise Server 10 add-ins will be available in the second half of 2007

Windows Server 2003 supports four VMs.

Virtual Server 2005 R2 supports SMP by virtualizing a uniprocessor configuration in the VM environment (no SMP for virtual CPUs).

The Virtual Server 2005 Management Pack enables users to monitor physical computers running Virtual Server 2005 R2 and VMs.

Q16: What if I want to change the default printout format of sales invoice?

You could provide the sample layout format to us and we could make it according to your preference.

Q17: Can I export the data to PDF or EXCEL?

Definitely, but your have a PDF reader and MS Excel.